Helpdesk
Installation Guide
Prerequisites:
​Before installing the Helpdesk web part, ensure you have the following:
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SharePoint Online.
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Admin access to deploy and configure the web part.
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The web part is compatible with SharePoint Sites that are connected to a Microsoft 365 Group.
Installation Steps
Navigate to My Apps
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Open your SharePoint environment in a web browser.
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Click on the Settings (gear) icon in the top-right corner.
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Select Site Contents from the dropdown menu.
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Click on the Add an App option to access the available applications.​
Search for Helpdesk App
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In the Find an App search box, enter Helpdesk Works.
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Review the search results and locate the Helpdesk app.
Add the Helpdesk App
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Click on the Helpdesk app.
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Select the Add button to initiate the installation process.
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Wait for the installation to complete. This may take a few moments.
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Once added, the app will be available in the Site Contents section.
Verify Installation
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Return to Site Contents.
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Confirm that the Helpdesk app is listed and active.
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Click on the app to ensure it opens and functions as expected.