Helpdesk Changelog
Latest Version
1.2602.18.09
Bug Fixes
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Admin access issue in Edit Request panel fixed
1.2602.17.08
New Features
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Added Change log and Registration form
1.2602.16.07
New Features
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Added App Insights
1.2601.27.5
New Features
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Private Comments
Introduced private comments visible only to the Responsible Person and Admin. These comments will not be accessible to the Requester/User and will maintain a separate comment history. -
Allow Users to Close Requests
Added a configuration option for Admins under Settings -> Permission, to control whether a User/Requester is allowed to close a request.
Bug Fixes
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Fixed an issue where clicking Add Category without entering any value showed only a loading message.
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Resolved a selection issue where an item could not be selected again unless it was manually deselected.
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Fixed a mismatch where an image deleted from Uploaded Files still appeared in the clipboard preview, causing confusion during updates.
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Prevented the image pasting functionality from triggering when users paste plain text into a text field
1.2512.5.7
Bug Fixes
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Teams Deep Links: Updated email notifications to use Deep Links when the app is running in Teams, ensuring requests open directly in the Teams app rather than a web browser.
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Navigation Fix: Resolved an issue where the "Edit Request" panel would repeatedly re-open when navigating between tabs (Dashboard, My Requests, Assigned Requests) after opening a link from an email.
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Email Signature: Fixed a bug where the email signature configured in the web part was not displaying in emails for requests created by an Admin.
1.2512.2.1
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Added clear and user-friendly error messages when permission-related issues occur during the request creation process.
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Implemented functionality to automatically create a corresponding folder inside the "CWHDRequests" list whenever an admin adds a new Category.
1.2511.28.1
Bug Fix:
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Corrected the “Reported By” section in the email notification sent to the assigned user.
Previously, the email displayed the current logged-in user’s name and email instead of the actual Reported By user selected during request creation.
1.2511.27.1
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Implemented functionality so that when a user selects an O365 group (public or private), the assigned email is sent to all members of that group.
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The request now appears under “Assigned to Me” for every member of the selected O365 group.
Bug Fixes
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All special characters are now fully supported in request names, categories, and other input fields.
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Fixed the issue where the character “&” was incorrectly displayed as “&”.
1.2511.17.2
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Implemented people Picker field to select user and group
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When the Assigned person change the status or comment than creator should get a mail
1.2511.13.3
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Implemented sendEmail function using Graph API
1.2511.11.1
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Added a Pop Menu for sorting and filtering for all the column in the table view
1.2510.31.1
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Updated Chartjs to React Charts for Dashboard View
1.2510.08.20
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Bug fix related to comment history and date filter in Dashboard View, added bulk delete and export of categories, Help component and Email Signature text, Changed UI