Helpdesk Changelog

Latest Version

1.2512.5.7

Bug Fixes

Teams Deep Links: Updated email notifications to use Deep Links when the app is running in Teams, ensuring requests open directly in the Teams app rather than a web browser.
Navigation Fix: Resolved an issue where the "Edit Request" panel would repeatedly re-open when navigating between tabs (Dashboard, My Requests, Assigned Requests) after opening a link from an email.
Email Signature: Fixed a bug where the email signature configured in the web part was not displaying in emails for requests created by an Admin.

1.2512.2.1

Added clear and user-friendly error messages when permission-related issues occur during the request creation process.

Implemented functionality to automatically create a corresponding folder inside the "CWHDRequests" list whenever an admin adds a new Category.

1.2511.28.1

Bug Fix:

Corrected the “Reported By” section in the email notification sent to the assigned user.
Previously, the email displayed the current logged-in user’s name and email instead of the actual Reported By user selected during request creation.

1.2511.27.1

Implemented functionality so that when a user selects an O365 group (public or private), the assigned email is sent to all members of that group.

The request now appears under “Assigned to Me” for every member of the selected O365 group.

Bug Fixes

All special characters are now fully supported in request names, categories, and other input fields.

1.2511.17.2

Implemented people Picker field to select user and group
When the Assigned person change the status or comment than creator should get a mail

1.2511.13.3

1.2511.11.1

1.2510.31.1

1.2510.08.20

Bug fix related to comment history and date filter in Dashboard View, added bulk delete and export of categories, Help component and Email Signature text, Changed UI